FAQ

Course questions

  • Can I meet my state license Mandatory Continuing Education (MCE) requirement by taking AIAU courses?  >
    • In most states, you can meet your state requirements by earning HSW credits, but you should check with your state licensing board to verify that credits earned through AIAU are accepted. View MCE requirements by state.
  • Do I have to be an AIA member to purchase AIAU courses?   >
    • Anyone can purchase AIAU courses. AIA members receive a discount as a benefit of membership.
  • Are course packages available?  >
    • If you purchase four courses or more, there is a 15% discount applied automatically at checkout.
  • What is the process for group viewing?  >
    • AIA Components and CES Providers are eligible to request group viewing of an AIAU course. In this situation, a component or provider may host a gathering of members with the purpose of watching an AIAU course live, and those in attendance would receive the Learning Units associated with the course. Group viewing of AIAU courses is requested and approved on a case-by-case basis. Interested AIA components or CES providers should email aiau@aia.org . Group Viewing is not available to non-providers at this time.
  • How do I purchase an AIAU course?  >
    • It’s simple. Click the "Add to cart" button on a course overview page to add a course to your shopping cart. When you are finished shopping for courses, click on the shopping cart and complete the check-out process.
  • How do I take a course?  >
    • Sign in to your AIAU account. Click on “My AIAU” and select “My courses” from the dropdown menu. This page will list all of your available courses, along with any courses you have completed. Click on any available course to begin or continue.
  • Do I have to complete a course in one sitting?  >
    • On-demand courses | You can start a self-paced, on-demand course and come back to it later—as often as you need to—through the course expiration date. When you’re ready to begin your course again, activities you have already completed will be checked off, so you only have to complete any activities you have not accessed. Courses are only registered as complete once you have viewed all course content, passed the quiz, and completed the course evaluation.
    • Live courses | You must attend AIAU Live courses live to earn LUs unless otherwise noted. If a Live course is recorded and offered on-demand, completion requirements for on-demand courses apply.  
  • What are the steps required to complete a course?  >
    • You must complete these four steps to be awarded credit for a course.
      1. Purchase the course
      2. View the course content (per live or on-demand requirements)
      3. Pass the quiz (On-demand)
      4. Complete the course evaluation 
  • Can I print the course handouts?  >
    • When provided, supplemental resources will be available on the course page. Delivery methods vary, but most document files may be downloaded and printed. 
  • Can I retake the quiz if I don’t pass it?  >
    • Yes. You can take the quiz until you pass it or until the course expires. 
  • I passed the quiz. Now what?  >
    • You’re almost done! You have to complete the course evaluation to finish. After you have answered the questions and submitted the Evaluation, the course is complete. A link to the Certificate of Completion will appear on the course page. Learning Units (LU) for AIA members will appear on your transcript within ten business days, but anyone can access the Certificate by clicking on the link.
  • Can I retake a course to refresh my knowledge at a later date?  >
    • Yes! After you have purchased a course, it will always be available on your My Courses page; you may review it at any time. Note: You cannot earn additional LUs for retaking completed courses you have already passed.
  • Where can I find my course history?  >
    • AIA members may access their AIA transcript using the “Transcript” link under the “My AIAU” menu. Both incomplete and completed courses will be listed in the “My Courses” area accessed through the “My AIAU” menu.

Transcripts & certificates

  • When will my completed courses appear on my AIA transcript?  >
    • You will see your AIAU credits on your transcript within ten business days after course completion.
  • Are transcripts available for non-members?  >
    • Yes. Transcript Architect is a transcript management service available to licensed architects and related industry professionals. Any AIAU user can access and print certificates of completion for the courses they have taken, which may usually be submitted to state licensing boards for proof of completion.
  • How do I get my certificate of completion?  >
    • It’s easy. As soon as you complete all the course requirements a link to your certificate will appear on the course page. Click on the link to retrieve your certificate. 

Technical help

  • What are the system requirements?  >
    • Supported browsers

      Internet Explorer 9 or newer (32¬bit version required on 64¬bit machines)NOTE: Internet Explorer 10 is not compatible with AIAU

      Edge 25 or newer

      Firefox 31.0 or newer NOTE: Performance on Firefox is inconsistent

      Chrome 36 or newer

      Safari 4 or newer

      Operating Systems

      Windows 7 or newer

      MAC OS 10.4 or newer

      Other Requirements

      Flash Player (must have most current version)

      500kbps broadband Internet access (DSL/Cable/T1) When resuming a video and picking up where you ended, depending on your internet speed, courses may take time buffering to catch up where you last left off.

      The browser cannot have any ad-blockers or other browser plugins that might be filtering or blocking content. This will disable the “My Courses” tab from loading properly when you click on it to then launch your courses.
  • Can I take an AIAU course on any device?  >
    • • You can take AIAU courses on your laptop or desktop computer and on Apple iOS and Android tablets. While the courses will run on smartphones, this is not recommended.
  • Can I download a course and watch it later offline?  >
    • No. Courses are not available for offline viewing. AIAU provides course information and tracks your progress in real-time. You can access this information at any time by logging into your AIAU account. 

Account questions

  • How do I update my AIAU account information?  >
    • Contact Member Services at (800) 242-3837 or memberservices@aia.org to update your user account information. AIAU leverages aia.org Universal Login and recognizes users by email address, therefore, it is essential to keep your email address up-to-date. Please do not create a second account in an effort to update your information. AIA MEMBERS |  If you do not log in with your membership credentials, the system will not recognize you as a member and you will not receive the member discount on your AIAU purchases. If you have updated your email address with Member Services but are not seeing past courses in your AIAU account contact aiau@aia.org prior to taking any additional courses.   
  • Do courses expire?  >
    • AIAU courses are subject to regular review and may expire from AIA eligibility. Notice is posted on the course page of expiring courses at least 45 prior to expiration. Regular engagement with your courses and AIAU account is recommended.
  • How do I reach customer service?  >
    • You can contact us anytime between 8:30 a.m. and 6:00 p.m. ET, Monday through Friday, by calling (800) 242-3837, option 3. Or e-mail us at aiau@aia.org.
  • How do I join the AIA?  >
    • We’re glad you asked! An AIA membership connects you to new industry developments, gives you a voice in the issues that matter, and keeps you on the fast track to a creative, productive future. You also get a significant discount on AIAU courses. Visit www.aia.org/join to get started.